FAQ

Click on the "User Center" link on RSmalls.com. Choose to create an account and fill in your personal information (name, email address) and login password. Then click to submit your information to begin your membership.

Yes, you can still buy products from our site without registering; however creating an account will make this process even quicker. You will also be able to track all of your current orders, review your order history and enjoy other member privileges.

If you have forgotten your password, please click on Forgot Password link to retrieve it. Simply fill in your email address and we will send a new password to your email address. You can log into our site with the new password and then change it in your Account Dashboard.

Client confidentiality is our top priority. The information you fill out on our website will only be used for trading and contacting you, will not be used for other purposes, and will not be obtained by any third party.

We guarantee that your account will be safe with us and we take our data security very seriously. We use encryption, firewalls and other technology and security procedures including McAfee Security Scan and GeoTrust SSL Encryption to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use of your account.

SSL stands for Secure Sockets Layer, an encryption technology that was created by Netscape. SSL is used to encrypt important data. It creates an encrypted connection between the browser and the web server, allowing for private information to be transmitted without the problems of eaves dropping, data tampering, or message forgery.

Yes, of course! We are a legal company and we are 100% safe. If your accounts get banned while we are working on them we will give you the same account as before. We have many skillful gamers who are the best at what they do. We guarantee top quality products, fast delivery and the best customer service and support, meaning that we have many returning customers.

First step: Choose the products that you want.
Second step: Click "BUY" to add them to your shopping cart. If you want to buy other products, you can continue shopping and add these to the cart as you go. Then click "Checkout".
Third step: Fill in all of the required information on the billing page and Choose the payment method that you want to use. Then click "Pay Now".
Fourth Step: Once your payment has been processed we will send you a confirmation email. Then simply go to our 24/7 Live Chat Help who will guide you through until the completion of your order.

If you are not registered on our website, you will need to check the information of the items you purchased in your PayPal account. If you are already registered on our website, you can check the order number of the item you purchased after logging in.

We do this to verify that all the information on your order is valid, to ensure the authorization of your credit card / paypal account and to confirm your identity and ensure your safety. Please note that we only use this process for those who purchase for the first time and have a large order amount.

Even if you don’t have a PayPal account at present, you can still pay using your credit or debit card via PayPal. Step 1: Enter your credit/ debit card details. Step 2: Review your information. Step 3: Payment completed. It’s really simple!

A pending e-check is a type of payment option available with PayPal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while PayPal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to RSmalls's account and then delivery can take place immediately.

We support a variety of payment methods(Paypal, Visa, Mastercard, Western Union, Webmoney, Bitcoin, Moneygram, Polipayment, Alipay, Sofort, Neosurf, YandexMoney, Boleto, Santander, Onecard, Qiwi), so that you can Buy Old School Runescape Gold more conveniently.

If no one contacts you in the game within 30 minutes of placing your order, please check your e-mail first to see whether we have notified you about any problems. If you haven’t received such information then please contact our 24/7 Live Chat Help for further assistance.

PLEASE DO NOT SEND ANY GOLD OR ITEMS BACK to anyone in the game once you have received them. It will most likely be an imposter pretending to be our gamer for your gold or items. Please remember do not send it back to anyone at anytime; we will not be able to give you any compensation for this type of loss.

After you complete the order process and have sent your payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our 24/7 Live Chat Help to verify the status of your delivery.

Usually, it will take between 10 and 30 minutes to complete the delivery after we have received your order. However, the delivery may be delayed in some special cases, such as invalid / wrong order information, game maintenance, updates or server traffic. If you haven’t received your order after 48 hours, we will offer you a full refund.

There are various possibilities including technical errors like internet down time, incorrect or insufficient information provided by you and game maintenance or updates. Therefore, it is very important that you provide us with a valid telephone number and email address for us to contact you on. At the same time we will not give this information to any third party.

Yes, you are. If we cannot deliver your items within 48 hours, we will refund your payment immediately. At the same time, if we have not delivered the item or gold to you, you can apply for a refund for any reason. We will refund you within 24 hours. If you have any questions, you can contact us via our 24/7 Live Chat Help or by email.

If you wish to cancel your order when the payment has been confirmed but the order has not been started, we will send you a full refund immediately, and we will permanently delete all of your personal information from our system. If you wish to cancel your order when the payment has been confirmed but the order is partially completed, we will send you a partial refund for how much of the work we have not finished .We will refund you within 24 hours.

We advise that you do not log in during our working time. If you really want to log in, tell us first, and don’t transfer anything we need for your order into any another account. Please tell us when you log out of the game, so that we can continue working on your order.

Open your quest journal and then click on the quest which you want to order. You will then see if your account can do it or not.

Fire cape: Range 70+, Prayer 43+, Defence 40+, HP 65+
Fire cape for pure account: Range 70+, Prayer 43+, HP 65+
You don't need any supplies as we will offer all the supplies you need for you!

You can always enjoy a lower price by using a coupon. Please pay attention to the RSmalls promotional information and news. You may also find RSmalls official coupons and discount codes shared on some coupon sites and you can contact our 24/7 Live chat Help to get these.

If you can’t find the items that you are looking for you can contact us via email or by contacting our 24/7 Live Chat Help. We will endeavor to add them to our site ASAP.

Theadjustment of our prices is to keep them competitive and compatible with the rest of the market so that we can guarantee you the best price at all times.


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